| Building Safety Act Information: Mumford’s Mill, Greenwich High Rd, SE10 – 1-28 The Main Mill |
Welcome to the Building Safety Act (BSA) Information Page dedicated to your building.
The Building Safety Act is vital legislation designed to ensure that buildings meet rigorous safety standards, protecting residents like you and anyone who visits your property from potential hazards.
Below is where you can find documentation or links to information and your detailed Resident Engagement Strategy, empowering you to view and keep up to date with all the decisions and information that affect your living environment. Together, these initiatives create a secure and inclusive community where your well-being is our top priority.
Please explore the information below to learn more about how we prioritise safety and resident engagement in your block.
Landlord’s & Residents Responsibilities
The Building Safety Act requires residents and owners of residential units to take active steps concerning their residential unit(s) to prevent a building safety risk from materialising and reduce the severity of any incident resulting from the risk materialising. The document below lists these responsibilities:
Resident and Landlords Responsibilities Factsheet
Resident Engagement Strategy
As the managing agent for your property, our top priority is your safety and comfort and we are fully committed to creating a safe and welcoming environment for all.
We’re excited to invite residents, homeowners and visitors over 16 to explore our Resident Engagement Strategy. This strategy is part of the Building Safety Act and applies to any block over 18m. It is all about keeping you informed and involved in decisions that affect your safety and well-being. You can find a link to your full strategy document below:
Resident Engagement Strategy: Mumford’s Mill, Greenwich High Rd, SE10 – 1-28 The Main Mill
Emergency plan
In an emergency, it is important to understand your building’s emergency plan; the plan outlines what to do in an emergency. The plan for your block can be viewed on our customer portal, around your block on notice boards and in communal areas. You can also review your emergency plan using the below link:
FSR Emergency Plan – Mumford’s Mill, Greenwich High Rd, SE10 – 1-28 The Main Mill
Fire Risk Assessment
A Fire Risk Assessment is a comprehensive report completed by a qualified Fire Risk Assessor to identify any potential fire hazards, assess the risk associated with those hazards, and develop a list of actions to minimize or eliminate them. It involves checks on the building structures, fire safety systems, and evacuation procedures to ensure the safety of everyone within your building.
All fire safety hazards and any required actions are available to view via your customer portal, around your block on notice boards, or if you would like to view your block’s recent Fire Risk Assessment and your Safety Case Report or a plan that shows the location of your fire safety equipment, please let us know via [email protected]
Mandatory Occurrence Reporting (MOR)
Announcement Important Update Regarding a MOR Occurrence
We are letting you know of a Mandatory Occurrence Reporting (MOR) Occurrence that was identified on 12/02/2026.
Type of safety occurrence:
Fire and smoke spread.
Describe the safety occurrence in detail:
The mechanical smoke extraction system is not working in the communal flat lobbies.
Tell us what caused or is causing the safety occurrence:
Colt have advised that the PSU is not providing 26v to the front door which has caused each damper to open on all floors.
Tell us who has been affected or who could be affected, and in what ways:
Primarily residents would be affected. If the AOV system is inoperative, smoke spreading into the lift lobbies and staircase would not be ventilated and could rapidly accumulate. Escape routes and stairwells could become unusable due to zero visibility and high toxicity, preventing residents from evacuating safely. Fire-fighting operations would also be hampered as firefighters rely on these systems to keep lobbies and corridors clear to access the fire. Inoperative vents may make it difficult for fire and rescue services to reach the fire-affected area.
Explain what you are doing or planning to do to keep people safe:
Colt have confirmed that they have ordered a replacement control panel and site attendance is booked for the 26.02.2026 to replace the panel and reactivate the system.
There are several manually openable windows in the staircase, and these have been left in the open position to provide some natural smoke ventilation if required.
Colt have confirmed that the system still operates to some degree, just not 100%, however, how the system would operate under fire conditions is not fully known.
The fire risk assessment has been reviewed, and this has not recommended the need for any interim measures at this stage.
Tell us how Residential Management Group discovered the safety occurrence:
The fault was reported to RMG by a contractor undertaking routine servicing of the AOV system.
Tell us anything you think should be shared for others to learn from:
Lessons have been shared internally regarding the reporting of faults to the FRS and MOR reporting to the regulator in-line with RMGs internal procedures however, it should be noted that the PM in this case was extremely diligent in reporting the issue to the relevant authorities.
Thank you for your attention in this matter. If you have any concerns, please contact Ellen Richards, your property manager. ([email protected])
Mandatory Occurrence Reporting (MOR) is a process that provides residents a way of reporting incidents or risks related to fire spread or structural failures in buildings. These occurrences are collectively known as building safety occurrences. It’s crucial to recognize that an MOR should involve a risk or incident significant enough to potentially cause serious injury or even loss of life for a substantial number of people.
For detailed information on what qualifies as an MOR and how to report such incidents to us, please click on the link below:
Mandatory Occurrance Report Summary
BSA Related Queries
Our top priority is ensuring that you have a clear understanding of how we adhere to BSA regulations and how they impact you. All the information provided above is available on your customer portal or this page for anyone over 16 visiting your property. If you need further information or clarification on any of this information or would like to address any issues you’ve encountered, our dedicated team is ready to assist you every step of the way and can be contacted at [email protected]
You can review your complaints procedure using the link below if you have a complaint regarding the above. This document will also help you identify whether your complaint falls within BSA guidelines.
BSA Complaints Procedures – Mumford’s Mill, Greenwich High Rd, SE10 – 1-28 The Main Mill
