In the case of a development still under construction, particularly a large or phased development, often the developer will retain control and carry out any early management services such as cleaning or landscape maintenance until they are ready to hand over responsibility to the agent. This will mean that some or all areas will not yet be the responsibility of RMG London.
This also means that some areas of your development may be incomplete or part of a working building site and so some ‘give and take’ may be required in respect of unfinished roads or landscaping and increased levels of noise and dust.
If you feel you would like to make a formal complaint you can refer to our 5 step escalation complaints procedure. If you would like further information, please see here for a detailed breakdown of our formal complaints process.